Tag Archives: HI12

The Rather Long and Tedious Process of Returning a Tablet to China Seems to be Over.

As I wrote about recently, I have finally shipped the Chuwi Hi12 back to Banggood and as of this morning I was notified that a replacement has now been shipped.

So I can report that within roughly 2-3 weeks weeks, I should have an Hi12 in my possession and hopefully this one will be 100% functional.

Time will tell, but just to let you know, if you get a defective product from one of these Chinese retailers, expect at least 10-15 emails to be exchanged before the situation is resolved. The reply speed can be called painfully slow, to be as polite as possible. However, keep in mind that if you happen to live in the USA or Europe, you are pretty much 12+ hrs out of synch with China.

That is all I have for tonight, in the meantime the HiBook is doing double duty as a work PC and a server. So far, so good. Incidentally, the Hi12 is still on flash sale at Gearbest for $229…just thought I would mention that.

Tim

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This site currently runs on either a Chuwi HiBook tablet or eventually my Chuwi Hi12 tablet. Check the About page for details. Registration without participation will result in termination.

It Is Time Once Again For The HiBook News! Today: Finally Shipped the Hi12 Back!

Today I finally shipped the Hi12 back to BangGood at the address they finally provided.  So that makes it an even month since I first ordered it. They asked me to provide the lowest cost shipping possible and in rural Kentucky that pretty much meant using the US Postal service which still cost a bundle to send it with a tracking number. $60 to be exact!

I have no clue if they are going to cover my return shipping or not and at this point I was just glad to send the tablet back from whence it came. So now we wait, probably another 30 days before I even get my hands on a working Hi12.

So while ordering a tablet from a Chinese retailer is inexpensive to start with, be prepared for a long return process if the item is defective.  I would have hoped they had a US warehouse to ship it back to, but I don’t think that Banggood has a warehouse here, Gearbest however does, but they didn’t put the Hi12 on sale until this week.

The HiBook of course is still working perfectly, although today I am having mouse issues because I am using a crap $1.50 mouse I bought for the Dragon Touch X10 back in 2015 and the cursor just sort of drifts around with no control. But that is okay, because this is a touch screen after all and I have resorted to using my finger as a pointer.

That is pretty much all I have for today, except I did order another super cheap wireless mouse for this tablet from Amazon!

Tim

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This site currently runs on either a Chuwi HiBook tablet or eventually my Chuwi Hi12 tablet. Check the About page for details. Registration without participation will result in termination.

Chuwi Hi12 Gets Price Reduction on Gearbest, Down to $229 (USD)

We all know that I am having issues with my Chuwi Hi12 in that I received a rare defective item. However based on the reviews available online and my experience with Chuwi products I still recommend this tablet as a good replacement for your laptop.

Just buy yourself a case/stand and get a Bluetooth keyboard, such as a Logitech K480 or K380 and  plug in a wireless mouse and you have yourself a damned decent notebook! Compare the price of $229 versus a Microsoft Surface at roughly $800 if you are lucky.

I use the HiBook tablet from Chuwi for this very same purpose and you can still get the HiBook Pro on Banggood for only $215 as of this posts publishing date. It has a better resolution than the Hi12, but the screen is 2 inches smaller and the Hi12 does pack an 11000 mAh battery. So overall the Hi12 is a far better deal.

That is all,

Tim

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This site currently runs on either a Chuwi HiBook tablet or eventually my Chuwi Hi12 tablet. Check the About page for details. Registration without participation will result in termination.

The Saga of The New Hi12 Continues: Finally I Have a Return Address, Minor Issues Still Exist

Slowly but surely, after 10 emails to the folks at BangGood.com, it appears we have finally gotten to a point where I can ship the Hi12 tablet back to them for replacement. They still want me to use the lowest cost shipping method with tracking which will either be UPS or USPS.

They have sent me the address and I really am not concerned about the shipping costs because we are one day away from this being a month long process. I just want a nice, working, new Hi12 to test and abuse.

After all that is what we do here at HiBook Labs. We actually stretch the limits of each and every tablet that Tim gets his hands on. This is the Muroc Field of tablet testing, (you might want to look that one up). Of course testing requires a tablet that is working 100% to start with…a dead one is of little use.

The saga continues…and I once again point out that this is NOT a manufacturer issue but rather a customer service issue.

Tim

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This site currently runs on either a Chuwi HiBook tablet or eventually my Chuwi Hi12 tablet. Check the About page for details. Registration without participation will result in termination.

Finally a Sane Response to My Issues With the Chuwi Hi12. They Got It Half Right.

So as I wrote about recently it has taken well over a week to work out what to do with the brick I received from BangGood.com. Yesterday evening I finally got a response indicating that I should return the product.

That is good news, however what was sadly lacking was an RMA number or the exact address they want the return to go to. These are items that most retailers would provide because that is how business is done.

Apparently this is not how customer service works in China. So now I am simply waiting on the damned address to return the product to so I can get a working model.  I suspect it will be another day at least before I get a response.

That is all,

Tim

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This site currently runs on either a Chuwi HiBook tablet or eventually my Chuwi Hi12 tablet. Check the About page for details. Registration without participation will result in termination.